Citizens Information Services (CIS), provide a free, independent, and confidential information, advice and advocacy service to the public on a wide range of areas. The areas covered include social welfare rights and entitlements, employment rights, health services, housing, education, family matters and consumer rights. CIS’s also provide assistance and advocacy support to people dealing with more complicated issues. The service works with all members of the community including pensioners, people with disabilities, migrants, refugees, lone parents, the Travelling Community, prisoners, people who are geographically isolated and those who do not have access to digital resources.
In 2023, the South Connacht service, which covers Galway, Mayo and Roscommon, responded to over 53,000 queries via phone, email and face-to-face consultations.
We are recruiting volunteer Information Providers and Receptionists. Our volunteers have said the benefits of volunteering are:
- Contributing and giving something back to your community
- Using your skills and knowledge to help people
- Learning new skills and gaining valuable training and experience
- Gaining access to a comprehensive training program and extensive online eLearning courses
In return we ask for a minimum commitment of one day per week for a minimum of two years.
Richard Regan, Development Manager of Roscommon CIS stated:
‘Volunteers have always been an essential part of the Roscommon Citizens Information Service. We have a great team of volunteers supporting our reception desk and providing information and we are delighted to seek more Volunteers for our Roscommon and Boyle offices.
Volunteers within the Citizens Information Service come from a wide range of backgrounds. They might have experience working in the public sector, working for community organisations, teaching profession, customer service and hospitality sector, be a retired professional or have other skills and experience working with people.’
A detailed volunteer description and application form, together with further information on CIS can be accessed at: https://www.citizensinformationboard.ie/en/news/vacancies.html
You can also contact the Roscommon Office on 0818 07 6360 or via email at roscommon@citinfo.ie.
